Frequently asked questions

Visit your account, open Orders, and choose Track order. The progress line shows the current demo delivery stage.

Please contact our team with your order number. In this prototype, messages are demonstrated locally.

Your order number appears on the confirmation page and in your account’s order list.

Allow 1–2 business days for preparation. Standard shipping takes 3–5 business days, and express takes 1–2 business days.

Standard shipping is complimentary when your merchandise subtotal reaches $85. Below that amount it is $8.

This prototype demonstrates delivery within the United States. Additional destinations will be configured with the live store.

Open a delivered order in your account, select Start a return, choose your items, and tell us the reason.

The demo models returns for unused objects in their original packaging within 30 days of delivery.

The return page demonstrates the review, approval, transit and refund stages. It does not issue a real refund.

Hand washing is recommended for stoneware to care for its finish.

Use mild soap, warm water and a soft cloth. Avoid sudden temperature changes.

Machine wash cold on a gentle cycle and air dry. Natural creases are part of its character.

Use the heart beside any object. Find your list through Account or Saved objects.

Open Addresses in your account. You can add, edit, remove or choose a default address.

Open Prototype preview and choose Clear demo data.

The interface demonstrates card, Apple Pay and Google Pay. All payment interactions are simulated.

Only a card’s display name, brand, last four digits and expiry can be kept for the demo. The full number and security code are never saved.

Yes. Open Add a gift note in the bag. The message appears in your demo order details.